Waste Disposal Pimlico Privacy Policy

This Privacy Policy explains how Waste Disposal Pimlico collects, uses, stores and protects personal data relating to our customers and prospective customers in the Pimlico area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Waste Disposal Pimlico customers and individuals who enquire about, use or are directly affected by our waste collection, rubbish removal and related services in the Pimlico area, whether you contact us online, by telephone or in person.

Who We Are and How to Contact Us

Waste Disposal Pimlico is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you engage with our services in Pimlico.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our usual communication channels. Please state that your query relates to privacy or data protection so it can be handled promptly.

What Personal Data We Collect

The type and amount of personal data we collect depends on how you interact with us and the services you request. We may collect and process the following categories of personal data:

Contact and identity information, such as your full name, title, telephone number, mobile number, email address and, where relevant, company name and job title.

Service and address information, such as your collection address, billing address, access instructions, property type and any relevant notes needed to carry out the waste disposal service safely and efficiently.

Booking and transaction information, such as details of the services you request, dates and times of bookings, payment status, invoices, receipts and records of any promotions or discounts applied.

Payment information, such as partial card details and transaction references processed through our payment processors. We do not store full payment card numbers or security codes on our systems.

Communication and correspondence, including emails, telephone call notes, SMS messages or other communications you send to us or that we send to you about your enquiries, bookings, complaints or feedback.

Technical and usage data, such as your IP address, device type, approximate location, and information on how you interact with any of our online booking forms or digital services, to the extent necessary to provide and secure those services.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us by telephone, email or through online enquiry or booking forms, when you provide details to our staff in person, or when you complete any customer feedback or complaint forms.

We may also receive personal data about you from third parties involved in arranging services on your behalf, such as letting agents, property managers, contractors or commercial clients who book waste disposal services for your premises. In such cases, those third parties confirm that they have authority to share your data with us so we can deliver the requested services.

Lawful Bases for Processing Your Data

We rely on the following lawful bases under the UK GDPR to process your personal data:

Contract: We process your personal data when it is necessary to enter into or perform a contract with you, for example to provide waste disposal services, manage bookings, take payment, issue invoices and receipts, and communicate with you about your service.

Legal obligation: We may process your personal data where we have to comply with legal or regulatory requirements, such as maintaining financial records for tax and accounting purposes or co operating with local authority waste regulations.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This includes managing and improving our services, monitoring service quality, responding to enquiries and complaints, preventing fraud and ensuring the security of our systems and staff.

Consent: Where we rely on your consent, for example for certain types of direct marketing communications, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage waste disposal services, including confirming bookings, planning routes, carrying out waste collection, and handling follow up visits or additional services you request.

To process payments and manage your account, including issuing invoices, processing refunds and maintaining accurate financial records.

To communicate with you about your enquiries, bookings, changes to scheduled services, service disruptions or safety information related to your waste disposal arrangements.

To improve and develop our services, including monitoring usage patterns, analysing customer feedback and resolving service issues or complaints.

To ensure health, safety and security for our staff, customers and the public in connection with waste collection activities in Pimlico.

To meet legal, regulatory and insurance requirements, including cooperating with local authorities, enforcing our contractual rights and defending legal claims where necessary.

Data Sharing and Processors

We do not sell your personal data. However, we may share your data with trusted third parties who act as data processors on our behalf. These may include:

Payment service providers that securely process card payments and other transactions.

IT and system support providers who supply and maintain our booking systems, communication tools and data storage solutions.

Accountants and professional advisers who assist with our financial management and legal compliance.

Operational partners involved in the logistics of waste collection and disposal, where necessary to complete your service.

Where we use processors, they are bound by contractual obligations to keep your personal data confidential, to use it only on our documented instructions and to implement appropriate technical and organisational security measures.

We may also share personal data with public authorities, law enforcement or regulators where required by law or where it is necessary to protect our rights, property, staff, customers or the public.

International Data Transfers

Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before transferring your personal data. These may include using countries that have been recognised as providing an adequate level of protection or using approved standard contractual clauses combined with additional safeguards where appropriate.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, meet legal obligations and resolve disputes.

Service and booking records are typically retained for a period that allows us to respond to queries, manage repeat services and comply with tax and accounting requirements. Financial records, including invoices and payment details, are generally retained for the period required under applicable law.

When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be associated with you.

Your Data Protection Rights

Under the UK GDPR, you have a number of rights regarding your personal data. These rights apply to all Waste Disposal Pimlico customers and individuals in the Pimlico area whose data we process, subject to certain legal limitations and exemptions.

Right of access: You can request confirmation that we process your personal data and ask for a copy of the data we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data relating to you.

Right to erasure: In certain circumstances, you can request that we delete your personal data where there is no good reason for us to continue processing it.

Right to restriction: You can ask us to restrict how we use your personal data in specific situations, for example while a complaint is being investigated.

Right to data portability: You may be able to request that we transfer your personal data to you or to another controller in a structured, commonly used and machine readable format, where the processing is based on consent or contract and carried out by automated means.

Right to object: You can object to processing based on our legitimate interests, including direct marketing, at any time. We will stop processing your data for those purposes unless we have compelling legitimate grounds to continue.

Rights related to automated decision making: We do not carry out automated decision making or profiling that produces legal or similarly significant effects on you.

To exercise any of these rights, please contact us using our usual communication channels and clearly describe your request. We may need to verify your identity before acting on your request.

Security of Your Personal Data

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage, and the use of reputable third party providers for IT and payment processing. While no system can be completely secure, we are committed to continually reviewing and improving our data protection practices.

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will take effect when the updated Privacy Policy is published. Your continued use of our services in Pimlico after any updates will be taken as acceptance of the revised Privacy Policy.

If any change significantly affects how we process your personal data, we will make reasonable efforts to notify you using appropriate communication methods.